1. Introduction

Welcome to thepa ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data collection and usage when you use our property management platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you register, we collect your name and email address.
• Profile Information: You may choose to provide additional information such as a profile image.
• Property Data: Information about properties, units, contacts, and transactions you create within the platform.

2.2 Automatically Collected Information

• Geolocation Data: We use your approximate country location (derived from IP address headers) to personalize content on our homepage. This data is processed server-side and not stored in our database.
• Analytics Data: We use analytics services to understand how users interact with our platform. This includes page views, session duration, and user interactions.
• Error Tracking: We use error tracking and performance monitoring services to detect and resolve issues, improve platform stability, and ensure service quality.
• Session Information: We use session cookies to maintain your authentication state.

3. How We Use Your Information

• To provide and maintain our property management services
• To authenticate your account and manage your sessions
• To personalize your experience (e.g. location-based content)
• To send transactional emails (verification, password reset, invitations)
• To analyze platform usage and improve our services
• To detect and prevent errors and security issues
• To comply with legal obligations

4. Third-Party Services

We use third-party service providers in the following categories that may process your data:

• Analytics and Advertising: We use analytics services and Google Tag Manager (including Google Ads conversion tracking) when you have accepted analytics cookies, to understand usage and measure campaign effectiveness.
• Error Tracking and Monitoring Services: Services that help us detect and resolve technical issues
• Map and Location Services: Services that provide mapping and location features for property management
• Email Delivery Services: Services that send transactional emails on our behalf
• Content Management Services: Services that manage content for public-facing pages
• Cloud Storage Services: Services that store files and media

These service providers have their own privacy policies. We recommend reviewing them to understand how they handle your data.

5. Data Storage and Security

• Database: Your account and property data are stored in cloud-hosted databases.
• File Storage: Media and documents are stored using cloud storage services.
• Geolocation Data: Country codes are processed server-side and not stored in our database.
• Security: We implement industry-standard security measures including encryption, secure authentication, and regular security audits.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights:

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can update your account information at any time.
• Right to Erasure: You can request deletion of your account and associated data.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a machine-readable format.
• Right to Object: You can object to certain types of data processing.
• Right to Withdraw Consent: You can withdraw consent for analytics at any time via our cookie consent banner.

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us through the contact methods provided on our website.