Product Support

Open Support in the sidebar. Relevant product FAQs for this route appear first. Switch to All FAQs to browse everything.

Product help is Thepa platform documentation (this content). Workspace is your organization’s internal FAQs and wiki — staff-only by default so residents never see sensitive SOPs.

Overview summarizes portfolio activity: key metrics, expiring reservations, and shortcuts into properties, finance, and tasks.

Properties are portfolio assets (buildings, land, portfolios). Units are the lettable or sellable parts of a property (apartments, suites, bays). Most work attaches to a property, a unit, or both.

Open a property, then use Media, Documents, or Data tabs. Custom data holds flexible facts; documents store files; media is photos and videos for the property or unit.

Each financial account tracks money for the organization (operating, trust, etc.). Transactions and invoices attach to accounts and can be linked to properties, units, contacts, or reservations.

Yes. Accounts and transactions carry a currency. Prefer the display currency in preferences; the product converts using live exchange rates where configured.

Tasks track work across properties and units. Assign people from your organization directory, set priority and due dates, and update status as work progresses.

Anyone in your organization people directory (staff and invitees). Residents and providers only see work they are allowed to access.

Contacts store tenants, vendors, owners, and other parties. Link them to reservations, invoices, and properties so history stays in one place.

The calendar shows scheduled work and occupancy-related events. Reservations own stay windows; calendar events can mark inspections, handovers, and other dates.

Create reservations against a unit (or property) with start and end dates. Overlaps and status are enforced so you can see occupancy at a glance.

List a property for sale from the property’s listing tools. Browse public listings, save favorites, and submit or manage offers. Deal messaging opens when parties need to negotiate.

Go to Settings → Billing for plan, usage, and invoices. Subscription limits (units, seats, features) follow your current plan.

Members, invitations, roles, and teams live under Settings → Organization. Knowledge holds internal FAQs and wiki pages; only staff owners and admins can publish, and audience defaults to staff so tenants never see sensitive content by accident.

Settings → Account covers profile, email, password, 2FA, passkeys, sessions, and preferences.

Use the correct email, try magic link or password reset, and confirm you accepted any organization invitation. Contact support if MFA is blocking a device you no longer have.